Mapping between the Guide of IT Solution Contract and CMMI Models: A Qualitative Analysis

摘要

In order to establish the best practices to instruct the definition of processes and support organizational assessment of the maturity and capability level, quality models and standards guide several Software Process Improvement initiatives. Nonetheless, despite these initiatives, the best practices application in Brazilian public organizations is impaired by various obstacles regarding the process of Contracting IT solutions by the Federal Public Administration (APF), the main contractor of software and services in Brazil. Among these obstacles, the ones that stand out are process complexity and the continuous supervision of control bodies. In order to minimize these obstacles, the Tribunal de Contas da União (TCU), recommended the establishment of the Normative Instruction SLTI/MPOG 04/2014, containing guidelines for the acquirement of IT Solutions and a Guide for Contracting IT Solutions (GCSTI). This work aims at identifying the maturity and adherence of GCSTI relative to CMMI models. To achieve this goal, defined and carried out a method of mapping between GCSTI and CMMI models. On qualitative research, the researchers' reflections is part of the process of knowledge production. This qualitative research shows the maturity of GCSTI and adherence to CMMI models. This work is part of a PhD research that aims on identifying an approach for providing services to federal public administration in Brazil.