Hospital Service Queue Management System with Wireless Approach

摘要

This paper presents a proposed alternative system for queuing management that could reduce inconvenience to the public. The motivation of this system is depicted from an observation on the people queuing for services in the hospitals and the government offices without committing to the estimated time for their demand. Waiting for the service is counterproductive which consumes an unacceptable amount of productive time for the patients. We develop the system to manage the queue without physically lining up and allow people to monitor their queue status by their wireless handheld devices. The project accomplishes its objective as a tool to manage the hospital queue online where customers, patients and stakeholder can access theirs queues remotely over the Internet through a web application. The results benefit to both stakeholder to manage their time for other desire activities and hospitals in utilizing its spacious area for other business proposes.