Strategic Alignment Maturity Level Model Using Drivers of Change in a Business Environment

摘要

Achieving results, we often used the word “change”, nevertheless the process behind that word is not easy and sometimes intricate. On the other hand, determining whether an organization has changed or not is another matter that requires standardize assessment. It is clear that the business environment is uncertain and faced with tremendous change due to the influence of globalization, information systems and technology, and the knowledge economy which affects the behavior of our society and will continue to do so. Alignment between business strategy and information system strategy remains a challenge for business organizations, especially in the current digital era. The purpose of this research is to produce a Strategic Alignment Maturity Level Model of business-IS alignment through three drivers of change, namely business, technology, customer, and management. Luftman’s Strategic Alignment Maturity Model is the reference used. Preliminary studies, designing and developing an instrument model, determining the strategic alignment maturity level, determining strategic recommendations, and built an application system are the stages of this research. Expert judgment is involved in linguistic assessment and strategy recommendations. The last step was an experiment to see the suitability of the final level and the strategy recommendations issued. The model for determining the alignment level of IS-Business with business, technology and management and customers as a driver of change and dedicated software is the result of this research, can be used as an alternative technique in the information system strategic planning process to determine needs or to evaluate the implementation of recommendations.