Lexico Semantic Patterns for Customer Intentions Analysis of Microblogging

摘要

Micro blogs, forums, such as Twitter constitute a powerful medium today that people use to express their thoughts and intentions. In order to take advantage of their phenomenon, user intentions analysis becomes a major contemporary challenge. Due to the nature of micro blogs posts, mining user intentions is still a challenging task. In this paper, we investigate semantic techniques which facilitate the user intentions analysis process at semantic level. We propose a generalized approach to address their issues. We conduct a case study of user intentions in the commercial field. Our experimental results show the importance and effectiveness of customer intentions detection using semantic patterns and ontologies.