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An Exploratory Study on Users' Intention to Purchase Items from Mobile Applications in Thailand

机译:在泰国用户意图从移动应用程序中购买商品的探索性研究

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In this paper, we study the relationship between continuation of use (COU) factor and the users' intention to purchase items in smartphone applications. We also proposed the four factors: trust, diversity of in- app items, social norm and resource usage, specifically affect the COU of the smartphone applications. Structural equation model (SEM) analysis of a questionnaire based survey collected from 226 respondents in Thailand revealed that the continual use of an application is the key factor affecting the intention of users to make in-app purchases. This factor is affected by the diversity of in-app items, trust and social norms. However, the cost of using the application does not significantly affect the continuation of use. This study contributes to m-commerce as we proposed the analysis model, which specifically adapted to smartphone applications targeting consumers in Thailand. The result helps developers to focus on crucial factors which will enhance the possibility of users' continuous use and decision to purchase in-app items.
机译:在本文中,我们研究了持续使用(COU)因子与用户购买智能手机应用程序商品的意愿之间的关系。我们还提出了四个因素:信任度,应用程序内项目的多样性,社会规范和资源使用情况,这些因素特别影响智能手机应用程序的COU。对来自泰国226位受访者的问卷调查进行的结构方程模型(SEM)分析表明,持续使用应用程序是影响用户进行应用内购买意图的关键因素。此因素受应用程序内项目,信任和社会规范的多样性影响。但是,使用该应用程序的成本不会显着影响继续使用。由于我们提出了分析模型,该研究为移动商务做出了贡献,该模型特别适用于针对泰国消费者的智能手机应用程序。结果有助于开发人员将重点放在关键因素上,这些关键因素将增加用户持续使用和决定购买应用内商品的可能性。

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