Six Sigma Black Belt Roles Selection Criteria: Comparing Literature and Practitioners' Views

摘要

The purpose of this study was to identify the most appropriate roles that Six Sigma Black Belts should hold in an organisation and the corresponding skills and characteristics (selection criteria) that they should acquire, in order to be considered as desired candidates. After the review of the existing literature, a survey questionnaire was designed to capture the practitioners' point of view. Results from 105 participants from around the world were analysed to draw comparisons between the literature and the practitioners' viewpoint. The comparison between literature and practitioners' perception shows that even if the roles and the responsibilities coincide in some level, significant differences can be noticed for the skills and characteristics that Black Belts should possess.