Quality Culture Management Model of Chinese Manufacturing Enterprises: A Grounded Theory Study

摘要

Lack of excellent quality culture becomes a deep crisis for most Chinese manufacturing enterprises and the obstacles for the quality improvement of their products. How to cultivate an effective quality culture and manage it well within an organization is a key question challenges the manufacturing enterprises. As there is lack of relative research on this issue, and the results of the only researches have been confined to extensive frameworks, this paper, based on the methodology of Grounded Theory, using three-level coding analysis techniques, analyzes in depth the quality culture management practices of eight representative Chinese manufacturing enterprises, and abstracts from those cases a quality culture management model and its measures. This study also analyzes the functions of the measures in developing different dimensions of quality culture. The results of this paper provide both theoretical and experiential reference for more enterprises facing the quality culture challenges.