Critical Success Factors for ERP system upgrades: The Case of a German large-scale Enterprise

摘要

The aim of our study was to gain insight into the research field of critical success factors (CSFs) of enterprise resource planning (ERP) projects, especially the post-implementation phase, with specific focus on system upgrades as an essential part of this phase. Therefore, we conducted a systematic literature review in order to update the existing reviews of CSFs. On the basis of that review, we conducted a single case study within a German large-scale enterprise in the service sector. As a result, we could show that all 31 factors found in the literature review also affect the success of ERP system upgrades. Eight of the top 10 CSFs ranked as most important in the literature review also appear in the top 10 for upgrade projects. However, other factors gained or lost importance considerably in comparison to the literature review.