On decision making in business-driven IT management

摘要

Business-driven IT management (BDIM) is a recent research effort to drive IT management decisions from a business perspective by considering business indicators such as profit, cost, and customer experience. BDIM studies complicated decision making processes, dealing with the relationship between the IT function and the business value it generates. The present paper aims at stimulating the discussion on decision making theory and practice within the BDIM research community, in order to develop a better understanding of the theoretical background and consequently improve current tools and practices. To this end, the paper analyzes the most challenging aspects of decision making in BDIM and proposes a few discussion topics that could be of interest for future research studies.