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An empirical research on the dimensions of consumers' trust in B2C E-business

机译:B2C电子商务消费者信任维度的实证研究

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In B2C E-business, consumers' trust plays a critical role in helping them overcome perceptions of uncertainty and risk. Mostly based on the research context in developed countries, prior studies on e-business trust have used diverse, inconsistent definitions of trust, making it difficult to compare results across studies and adapt to China's consumers. This research proposes a model to measure multiple dimensions of consumers' trust in E-business in China. The model is empirically tested using an online questionnaire survey. The research results indicate that consumers' trust is indeed a multidimensional concept, which includes three different sub-constructs: competence, benevolence, and integrity.
机译:在B2C电子商务中,消费者的信任在帮助他们克服对不确定性和风险的看法中起着关键作用。主要基于发达国家的研究背景,对电子商务信托的事先研究已经使用了不同的信任定义,使得跨研究的结果难以进行比较并适应中国的消费者。本研究提出了一种模型来衡量消费者对中国电子商务信任的多种维度。使用在线问卷调查经验测试了该模型。研究结果表明,消费者的信任确实是多维概念,包括三个不同的子构建:能力,仁慈和诚信。

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