Success Factors in e-Learning Systems for Students during the COVID-19 pandemic : Case Study in A Brazilian Higher Education Institution

摘要

The COVID-19 pandemic has brought changes to people’s daily life around the world, safety measures were taken so to reduce the speed with which the virus would spread itself, one of the most notorious of these is social isolation. In Brazil, higher education institutions were ordered by the State to cease in-person classes. This work aims to evaluate the factors that contribute to the success of e-learning platforms during the pandemic, when the migration from in-person classes to online classes was compulsory. This is an exploratory research, with quantitative and qualitative approach, making use of structural equation modeling. The sample used was 115 participants who answered a validated questionnaire (α = 0.88), with questions about the e-learning system adopted by the institution. Thus, the variables that most influenced the Individual Impact and the Use of e-learning systems were User Perceived Satisfaction, which had the most impact variables on Computer Anxiety and Interaction with Others. This result indicates that the establishment of routines with interactive classes and the attention to students who may feel uncomfortable with new technologies are crucial for the success of e-learning systems.