Research on Digital Etiquette Based on Human-Computer Interaction

摘要

Different etiquette of software could trigger different attitudes and behaviors of users. This paper conducted a series of word-learning studies in which users either received polite feedback offering compliments and encouragements, or impolite feedback belittling users. Through the analysis on the results of e-learning experiment and post-test questionnaires, it was found that the polite feedback could yield better learning outcomes and greater improvement on satisfaction.