A Systematic Review of Social Media for Intelligent Human-Computer Interaction Research: Why Smart Social Media is Not Enough

摘要

As social media shapes human behavior and social interactions, especially with the help of Big Data and artificial intelligence, it becomes an important site for policy and design interventions. Since no systematic review on social media research for intelligent HCI has been conducted, the article presents exploratory findings on a scientometric analysis of the literature at the intersections of social media and AI. By identifying and discussing the main and emerging disciplines and the related keywords from 2,443 articles along with more than 18,000 citations, the findings show that while Twitter and Facebook have been the main platforms for study, Chinese social media platforms emerge as new sites of research with the COVID-19. Also, sentiment analysis appears to be the most prominent research practices, with implications on the issues of privacy, misinformation, depression, and mental health). Four key dimensions of social media are summarized as foundations for the proposed research agenda for intelligent HCI that is not only smart, but also fair and inclusive.