SIX SIGMA STRATEGY AND ABSORPTIVE CAPACITY: THE EFFECTS OF TECHNICAL, PSYCHOLOGICAL AND CONTEXTUAL FACTORS

摘要

This study investigates the effects of method (technical), psychological safety (socialization) and goals (contextual) on Absorptive Capacity in Six Sigma process improvement projects. Empirical investigation of 102 teams from two organizations reveals that these three cognitive mechanisms have differential effects on the four distinct dimensions of Absorptive Capacity.