Research on Evaluation Model of Digital Library Service Quality

摘要

Based on the fuzzy concept with service quality evaluation of the digital library, considering its fuzzy nature, multi-level, and many indexes, the paper uses AHP to identify weights, and uses fuzzy comprehensive evaluation method to develop a set of digital library service quality evaluation model. According to the principle of evaluation, starting from the resources of digital library, the paper analyzed its impact factors, established system model and combined with examples to show the model's practicality.