AN EMPIRICAL INVESTIGATION OF RELATIONSHIPS AMONG CORE QUALITYMANAGEMENT PRACTICES, INFRASTRUCTURE QUALITY MANAGEMENT PRACTICES, AND QUALITY PERFORMANCE

摘要

While overall quality management (QM) is recognized to have a significant effect on performance, there are mixed results about how core and infrastructure QM practices influence quality performance. This study found that core QM practices directly lead to improved quality performance, and infrastructure QM practices contribute to quality improvement through core QM practices.