Critical Success Factors as a Strategy for Risk Mitigation in IT Outsourcing Projects

摘要

Due to the ever changing Information Technology (IT) and the subsequent complexity of know-how management, many organizations may want to delegate IT works to third parties. However, in the practice this poses many risks that can threat the success a company may expect from IT Outsourcing. This paper identifies a number of risks associated to this kind of services and proposes a mitigation strategy by means of a model that identifies and puts into operation a set of Critical Success Factors (CSF), from the perspective of both the client and the supplier. The model is used to determine which are the critical CSFs regarding the risks faced by an IT Outsourcing project. In addition, the application and evaluation of the CSF model proposed are shown by means of a case study.