AN EXPLORATORY STUDY OF QUALITY MANAGEMENT PROGRAMS, THE USE OF VARIOUS INFORMATION SYSTEMS, ORGANIZATIONAL CULTURE, AND PERCEPTIONS OF SUCCESS: A SAMPLE FROM MAINLAND CHINA

摘要

In this research, we use a sample from Mainland China to investigate the relationships between organizational adoption and extent of use of a variety of programs: Quality Management (QM) programs, traditional Information Systems (TIS), E-Commerce (E-C), and Customer Relationship Management systems (CRM).