The largest multimedia project of the national government -MEDIA@Komm - has now run for almost two years. Over the course of time, the model municipalities and other German local communities have gained experience with the design of legally binding on-line transactions and the use of electronic signatures, and they have made progress with virtual town halls and the e-government project. The following article shows the results achieved in the MEDIA@Komm municipalities and considers the experience, obstacles and unsolved problems which have arisen in designing business processes without discontinuity of media in many German towns and cities. Also, as an important result of the accompanying research on MEDIA@Komm, it describes the central factors for success in the creation of virtual town halls.
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