IT staffing and retention

摘要

The current high demand for information technology (IT) work to be done and the comparative shortage of well-trained staff have forced many firms to seriously consider unique methods to recruit and keep their IT personnel assets. We provide an industry case study of a firm with a normally high IT workload, overloaded in 1998 with three additional large-scale IT projects. Simultaneously, the firm experienced its highest IT staff turnover in recent years. The firm undertook a four-part research study and analysis or its problems. A balanced program was implemented based on the results of the study, focusing on interesting and challenging work, working environment and compensation. IT retention increased dramatically from a low of 76% in September 1998 to 84% in late 1998 to 98% in most of 1999, Key business imperatives are proceeding on schedule, new work is being managed, and IT's contribution has become a recognized success factor for the company as a whole.