Information technology is rapidly changing. This increases the complexity of IT management. Research has yet to explain the IT management problems due to such change. The current study developed a survey instrument about such problems based on experiences described in structured interviews with 16 IT professionals. The instrument was mailed to a nationwide sample of 1,000 IT professionals. Two hundred forty-six provided useable data. The research identified five of problems of rapid IT change, namely Vendor Competitiveness, Poor Quality, Incompatibility, Management Confusion, and Training Demands. It confirmed a model suggesting that increased Vendor Competitiveness leads to Poor Quality, Incompatibility, and Management Confusion, and that these increase Training Demands. The research also offers suggestions for future investigation of the problems and a potential instrument with which to conduct it.
信息技术日新月异。这增加了IT管理的复杂性。研究尚未解释由于这种变化而引起的IT管理问题。当前的研究基于对16位IT专业人员的结构化访谈中描述的经验,针对此类问题开发了一种调查工具。该仪器已邮寄给全国1,000名IT专业人员的样本。提供了246个可用数据。该研究确定了IT快速变化的五个问题,即供应商竞争力 I>,质量低下 I>,不兼容 I>,管理混乱 I> ,以及培训需求 I>。它证实了一个模型,该模型表明供应商竞争力 I>升高会导致质量低下 I>,不兼容 I>和管理混乱 I>,并且这些增加了培训需求 I>。该研究还为今后对这些问题的调查提供了建议,并提供了解决问题的潜在手段。 P>
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