Crsis or Turning Point-Supporting a Multi-Campus Student Information System in Transition

机译：危机或转折点-支持过渡中的多校学生信息系统

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Imagine if you will-the leader of the support effort for the student information system resigns, a member of top management fills in, the relationship between the technical folks (DBAs) and functional staff is crumbling, the user community is demanding more services, a new version of the product is about to be released, and Y2K is only months away-you have entered the Nightmare Zone.

机译：想象一下，如果您愿意-支持学生信息系统工作的负责人辞职，高层管理人员填补，技术人员（DBA）与职能人员之间的关系正在崩溃，用户社区要求提供更多服务，该产品的新版本即将发布，距离Y2K只有几个月的路程-您已经进入了噩梦区。

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《Annual ACM SIGUCCS user services conference》|2000年|p.162-169|共8页
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作者
Barbara Long;
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原文格式 PDF
正文语种
中图分类自动化技术、计算机技术;
关键词
customer service strategy; organizational change;

机译：客户服务策略;组织变革;

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4. Crsis or Turning Point-Supporting a Multi-Campus Student Information System in Transition [C] . Barbara Long Annual ACM SIGUCCS user services conference . 2000

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Crsis or Turning Point-Supporting a Multi-Campus Student Information System in Transition

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