Difficulties in Enterprise System Implementation: Lessons Learned from Projects in Poland

摘要

The goal of this paper is to examine the difficulties experienced by organizations during the process of enterprise system (ES) implementation. This study builds on research conducted among a few dozen experts representing ES suppliers and dealing with numerous ES implementations in Poland. The discovered difficulties in ES implementations are divided into the following categories: economic, technical, organizational, and social. Drawing from the results of research on Polish organizations, the study discusses the characteristics of ES projects in emerging economies. Furthermore, the analysis relates this study's findings with prior research and examines the differences between problems experienced by ES projects in emerging economies and highly developed countries. Finally, on the basis of the research, conclusions were drawn for the researchers and practitioners dealing with ES implementation projects in emerging economies.