The Reengineering Levers of Change

摘要

Since the 1970's, much research has been conducted into changing the traditional organizational structure, people and culture, and policies and procedures. The primary set of principles used in recent years to attack these areas of change is business process reengineering (BPR). BPR is defined as, "The fundamental rethinking and radical redesign of business processes to bring about daramatic improvements in performance" (Hammer & Stanton, 1995).