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A MULTI-DIMENSION FRAMEWORK OF PRODUCTION PROCESS SERVICE LEVEL MEASUREMENT

机译:生产过程服务水平测量的多维框架

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摘要

Traditional Type I and Type II service levels of production system only measure filling rate of demand. This does not capture the essence of the system service level. Inspired by the Gaps Model of service quality of service industry, we propose a multi-dimension service level measurement framework for the production process. In this framework, the service level will be measured from several perspectives; each corresponds to one phase of the manufacturing operation process. The measurements will reflect the characteristics we need to understand production process service level.
机译:传统I型和II型服务水平的生产系统仅测量需求填充率。这不会捕获系统服务级别的本质。灵感来自服务业服务质量的差距模型,为生产过程提出了一个多维服务级别测量框架。在此框架中,服务级别将从几个视角衡量;每个人对应于制造操作过程的一个阶段。测量将反映我们了解生产过程服务水平所需的特征。

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