A simulation of operations of a quick-service steak house restaurant

摘要

Operations of a steak-house restaurant in St. Ann, Missouri is simulated using GPSS(General Purpose Simulation System). Objective is to eliminate the long waiting lines. Two models are developed to simulate the actual situation and the proposed change to the restaurant. It is found that the change in facilities greatly improved the efficiency of the restaurant and increased profits by eliminating the problem of loss of customers over waiting time.