Job allocation mechanism to support a call center: Multiagent approach based on market economic model

摘要

This paper proposes a fair allocation method of the job in a call center adapting the multiagent system with self-interested agents on the basis of the theory of fair allocation to the market economy for realizing fairness to the job of the agent who works in a call center. This method leads to a problem solving of the burnout, and it is one of the subjects in a call center. Fair allocation is one of desirable allocation from viewpoint of individual rationality and social welfare, because it is considered as an allocation, which fills envy-free and Pareto efficiency.