Developing an Enterprise-Wide Knowledge Management System Integrating Editorial Review Processes, a Digital Library, and Online Catalog

摘要

Selecting and implementing the appropriate strategies, technologies, and tools for an enterprise-wide knowledge management system can be a daunting task. Legacy systems that have outlived their ability to perform effectively and an organizational culture that runs counter to enterprise wide sharing of information can make the task seem formidable. This paper examines the issues we addressed in designing a system to capture, manage, store, preserve, and deliver NIST knowledge assets in the form of documents. Understanding the workflow that evolved as a result of difficulties with the legacy systems, ensuring that the new system adhered to NIST editorial review policies and procedures, and sensitivity to customer requirements and the existing organizational culture was of critical importance.