User-centred technical guidelines for real-time human communication services: Requirements and derivation

摘要

This paper presents a guideline derivation procedure intended to maximise uptake of test data for real-time person-to-person communication services. Example guidelines are provided for multimedia conferencing, videoconferencing, avatar telephony, audio telephony and real-time text. The full set of 60 guidelines is available as an ETSI report. It is argued that the structured approach described might be generalised beyond the source work of real-time human communication to be usefully applied to other areas of human factors knowledge.