Plus/Delta (+/Δ) Evaluation To Help Organizations Deliver Projects Effectively

摘要

One of the most serious complaints against software failure is the inability to estimate with acceptable accuracy the cost, resources, and schedule necessary for a software project. The less visible one is the underwater part representing poor quality resulting in significant rework, cost overrun due to high rework and idle times, and customer dissatisfaction. IT projects fail for various reasons and whatever the reason, the project manager has to face a frustrated customer, a displeased senior management, and a project team who think they just wasted a lot of time. The objective of this research paper is to develop an investigation model by building a rich picture of how different project stakeholders perceive the quality of software engineering processes, identify the methods and techniques for supporting the job of Software Engineers and Project Managers and propose improvements to these methods that have a wider view of process quality.