Students' perception towards quality library service using Rasch Measurement Model

摘要

This study investigates students'' perception towards the quality of service delivered by the Perpustakaan Tun Abdul Razak (PTAR) I & II, of Universiti Teknologi MARA (UiTM), Malaysia. It particularly examines students'' perception towards service quality using the five SERVQUAL dimensions. Instrument adopted is a 23-item test to measure students'' perception on the five different dimensions and questionnaire items were analyzed using the Rasch Measurement Model. A number 120 final year students from four different programs participated in this survey. Results of the analysis shows that the likelihood of the user is satisfied with the service rendered stands at some 84.16% chance where the overall level of satisfaction is μperson = +1.67 logit [P() = 0.8416]. In addition, Rasch analysis points that items need to be reviewed and instrument construct validity call for further refinement.