The Impact of Business Process Modeling During the Implementation of Electronic Records Management Systems: Theoretical Framework and Empirical Studies

摘要

In introducing Electronic Government solutions, in particular Electronic Records Management Systems (ERMS), public authorities require a comprehensive framework concept to meet the multidimensional integration need. Before the implementation of new software processes a software analysis and design should be conducted. This paper reports on our research in progress to observe the diffusion of Business Process Modeling (BPM) during Electronic Records Management projects.