Barriers to Knowledge Management in a Multinational Telecommunications Company

摘要

While organizations continue to grapple with the implementation of knowledge management there is still a need for empirical research into the practical difficulties they encounter. In this paper we investigate the challenges faced by one multinational telecommunications company in a post-merger environment. We develop an instrument to evaluate the knowledge sharing culture and information infrastructure, and using qualitative and quantitative data from a survey of five European sites, we illustrate how managers can measure gaps between perceptions of current practice and their importance, and decide whether to direct resources toward changing attitudes, practices or knowledge management infrastructure.