Measuring Trust in Inspection Systems: a Multivariate Approach

摘要

Inspection plays a very important role to ensure the product reliability demanded by modern consumers.rnTraditionally, objective performance measures such as speed and accuracy are often used in an inspection system.rnHowever, with more and more inspection process being automated, human inspector’s role becomes more like arnsupervisor. Studies of supervisory control have confirmed that trust in automation, a subjective measure, has greatrnimpact on system performance. Therefore, measuring trust in an inspection system has the potential to help designrnthe inspection system. Some efforts have been made to define the abstract concept of trust, both in social sciencernand engineering areas. In particular, as a first step, an earlier study surveyed people familiar with the inspectionrnsystem and developed a questionnaire to measure trust in inspection systems. Considering the multi-dimensionalrnnature of the concept, this study adopted multivariate statistical approaches to attempt to define trust in the contextrnof inspection systems. Results from this study have the potential to help understand the interactions betweenrnhumans and computers in during the inspection process and design a better inspection system.