The link between total quality management and organizational performance in Malaysian automotive industry: The mediating role of ISO/TS16949 efforts

摘要

The principal aim of this article is to determine the impact of total quality management (TQM) and ISO/TS16949 efforts on organizational performance of Malaysian automotive industry. Based on theoretical considerations, a model is proposed linking the TQM constructs and ISO/TS16949 efforts to the organizational performance. Exploratory factor analyses and reliability analysis empirically verified and validated the underlying items of TQM, ISO/TS16949 and organizational performance. Structural equation modeling was employed to test the model drawing on a sample of 161 Malaysian automotive industries. Data analysis reveals that, TQM implementations have a strong and positive impact on organizational performance through direct relationship and also through a mediating role of ISO/TS16949 efforts.