MISUSE OF AUTOMATED AIDS IN PROCESS CONTROL:COMPLACENCY, AUTOMATION BIAS ANDPOSSIBLE TRAINING INTERVENTIONS

摘要

One important aspect of automation misuse is reflected in an inappropriate monitoring or checkingof automated functions, a phenomenon that commonly has been referred to as complacency. The presentstudy investigates complacency effects in interaction with an automated aid in a process control simulationtask, as well as its possible performance consequences, I.e. automation bias in terms of commission errors,and impairments of return-to-manual-performance in case of automation breakdown. Furthermore, theeffect of a specific training intervention to reduce complacency by exposing participants intentionally toautomation failures is investigated. The results provide clear evidence for complacency effects, reflected inan insufficient verification of recommendations provided by the automated aid. Yet, only very high levelsof complacency were associated with commission errors, I.e. following an automated advice although itactually is wrong. Exposing operators intentionally to automation failures during training significantlyreduced the complacency effect but did not prevent it completely.