.Naturalistic and Artificial Evaluations of Personas and Role-Based Enterprise Systems

摘要

Scholars in design science research in Information Systems and Technology (IS&T) argue that evaluation of developed and created artifacts is critical. We describe the evaluations of: 1) the use of personas in the development of ERPs (naturalistic evaluation), and 2) from an individual and organizational effectiveness view what a role-based ERP supports (artificial evaluation).