Improving telecom service access convergence using software agents

摘要

In order to achieve an easier and more service-independent access to different telematic and other network services, a solution for human-agent communication with different types of hand-held devices and software is presented. Support for hand-held and often wireless devices ranging from Personal Digital Assistants (PDAs) to cellular phones is increasingly important in Computer Telephony Integration (CTI). In CTI, service providers implement services in a computer or telephone network, or their combination, and the customer may access the services against a fee.