A Framework for Improving Soft Factors in Software Development

摘要

The purpose of this research is to investigate the meaning-fulness to develop process improvement support at an individual level for soft factors in software development. Soft factors are non-technical activities that are hard to measure which is problematic when developing support for these activities, as improvements are achieved by collecting and analyzing process data. The Business Process Analyst, BPA, works mainly with soft factors in software development projects. The BPA leads and coordinates analysis and modelling of businesses. The BPA was chosen to receive support for improving soft factors. The support was provided in form of a framework for collecting and analyzing qualitative data. The framework is based on interviews and assessments with BPAs from industry. The results indicate that soft factors at an individual level can be supported in software development. This is positive since more roles than the BPA work with soft factors and thus may receive support.