Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT

摘要

This paper presents the results of a survey on the opinions of Danish local government managers on the future use of IT after the merger of 271 municipalities into 100. Findings show that the highest expectations on the outcome of IT implementation are related to increased efficiency and to new and better ways to solve tasks. However, the high hopes are contrasted by the respondents' experiences with the use of IT thus far. Managers are not optimistic about the possibility that IT can lead to a strengthening of local democracy and citizen involvement. Overall, findings show that the municipalities' visions on the use of IT support a company-oriented way of thinking that mainly focuses on management and effective operation.