Achieve IT Agility by Integrating SOA with ITIL based BSM

摘要

Business Service Management (BSM), rooted in ITIL, helps organizations manage IT from a business perspective. By identifying and mapping business-critical processes to the underlying IT infrastructure and services, BSM connects key business services to the IT services that manage them, such as routers, servers, and applications. While BSM does the mapping, SOA serves as the framework that connects the infrastructure. Hence, the BSM methodology and SOA are synergistic and the integration of BSM into SOA is pivotal to IT agility.