ECHO An Evolutive Vocabulary for Collaborative BPM Discussions

摘要

Nowadays, Business Process Management (BPM) is considering new approaches that use collaborative environments to involve all types of business process stakeholders in the improvement of the organization's business functions. Nevertheless, when evolving different types of stakeholders, the language gap existing between them is disregarded. Also, these new approaches are only focusing on the top-down strategy since they only allow for such collaboration to occur at business process modeling environments. In this paper, we propose ECHO as an evolutive vocabulary system that focus on the formalization of informal entities supporting both strategies of top-down and bottom-up. ECHO's main objective is to support the evolutive process of formalization of the new business process entities that emerge within the stakeholders' discussions. The main function of those informal entities called concepts is to provide a common language that acts as a "bridge" over the gap existing between the business process stakeholder's individual languages.