Many of the current models of decision making in the Decision Support Systems (DSS) literature assumernrational actors that make judgments in an emotional vacuum. The empirical investigations of the past threerndecades in psychology, however, have shown that every day feeling states can influence the thoughts that comernto mind and thereby influence a judgment or decision that relies on those thoughts. Although such empiricalrninvestigations in psychology have explored the effects of mood in the areas of social behavior and cognition,rnlittle work has been done to examine these effects on managerial judgments that use a DSS. In this study, thernexisting theories of the influence of mood on memory and information processing were employed to expandrncurrent theories that investigate the role of DSS on decision making behavior. To do so, the effects of positivernand neutral mood on effort and accuracy measures of a judgment that was made using a DSS were compared.rnThe results show that the decision makers who were in a positive mood exhibited a greater degree of effortrn(used a greater number of informational cues that was provided by the DSS) and made more accuraternjudgments.
展开▼
