MEASURING KNOWLEDGE MANAGEMENTEFFECTIVENESS: A TASK-CONTINGENTORGANIZATIONAL CAPABILITIES PERSPECTIVE

摘要

Since the declaration of the information economy (Toffler 1990, Drucker 1993) there has been a rush torndevelop theory to explain how information is captured, stored, accessed, transferred and applied inrnorganizations. Another goal has been to quantify the results of organizational efforts to manage knowledge.rnTwo recent theories have been developed to explain the processes of knowledge management in organizations.rnGold ,et al. (2001) introduced a theory relating organizational effectiveness with two necessary capabilities;rnknowledge infrastructure capability and knowledge process capability. Becerra-Fernandez and Sabherwalrn(2001) have developed theory relating knowledge management processes and knowledge managementrnsatisfaction in a task-contingent manner. This research in progress presents the next step in development ofrnthese theories by combining the perspectives of both. In addition, this research in progress lays therngroundwork for an instrument to measure knowledge management effectiveness in organizations based on thernbalanced scorecard (Kaplan and Norton 1992).