MANAGING E-GOVERNMENT OUTSOURCING PROJECTS:LESSONS FROM U.S. LOCAL GOVERNMENT

摘要

This research project explores strategies for better management of an outsourced e-government project.rnOutsourcing is a prominent method to address two major barriers to e-government: a shortage of skilled staffrnand a lack of financial resources. However, most of the existing studies on IT/IS outsourcing which focus onrnprivate sector experiences do not adequately address the challenges facing local government. This studyrndevelops an analytical framework where management lessons drawn from the relevant literature are placedrnin their proper context. The relationship between management practices and success in outsourcing, asrnoutlined in the framework, serve as guiding hypotheses for empirical testing. The relevance of managementrnsupport, service level agreement, and many other techniques identified in the literature needs to be examinedrnagainst the context of local e-government projects. This study will employ a multi-regression analysis of 213rnlocal governments to test the strength and significance of hypothesized relationships. The findings of thisrnresearch will offer practical strategies and guidelines for public managers at the local level for using thernoutsourcing mechanism to overcome their main barriers to e-government.