The unpredictability of business processes require workflow systems to support crisis resolving in therndynamical environment. Traditional approaches to handle this problem have fallen short, providing littlernsupport for changes, particularly when the execution of a process has started. Further more, crises vary widelyrnin their characteristics and significance, challenging the application of any single approach to resolving them.rnIn this paper, we briefly discuss the classification of such crises, highlighting differing impacts on the workflowrnmodel. Based on this discussion, we define our main goals to address in the development of flexible workflowrnsupport, including strategies for avoiding crisis, detecting them when they occur, and resolving them at variousrnlevels of impact. We then proposed a novel intelligent agent-based architecture to supporting these goals withinrnthe design of a workflow system infrastructure, by utilizing crisis manger agents, crisis monitor agents, crisisrnbackup agents and crisis mender agents, and integration with an intelligent agent-assisted decision supportrnsystem.
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