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Incentive Compatible Mechanisms for Group Ticket Allocation in Software Maintenance Services

机译:软件维护服务中的团体票分配激励兼容机制

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摘要

A customer reported problem (or trouble ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or more engineers is generally taken by the lead, based on customer delivery dea
机译:客户报告的软件维护问题(或故障单)通常由一名或多名维护工程师解决。通常,由负责人根据客户交付数据来决定将票证分配给一个或多个工程师的决定。

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