Trust and Risk in E-government Adoption

摘要

Citizen confidence in the competence of the government and the reliability of the technology used to implement egovernmentinitiatives is imperative to the wide-spread adoption of e-government. This study analyzes how citizens’ trust intechnology and government affect their willingness to engage in e-government transactions. We proposes a model of egovernmenttrust composed of disposition to trust, institution-based trust (IBT), characteristic-based trust (CBT) andperceived risk. Data were collected via a survey of 214 citizens ranging in age from 14 to 83 old. The model was testedusing Structural Equation Modeling techniques. Results indicate that disposition to trust positively affects IBT and CBTtrusts, which in turn affect intentions to use an e-government service. CBT trust also affects negatively perceived risk, whichaffects use intentions as well. Implications for practice and research are discussed.