Business Process Modeling ForSuccessful Implementation of Interorganizational Systems

摘要

Studies show that the physical implementation of an interorganizational business process or system can be a major source ofoperational problems and reduced business benefits. Better process modeling has been advocated as a solution. Althoughpowerful modeling tools exist, current practice often gives short-shrift to documenting the physical implementation detailsthat can create or exacerbate such problems. In this paper we describe the modeling approach we devised for theinterorganizational business processes and systems we observe in our ongoing fieldwork. Our approach involves usingallowable extensions to a popular modeling notation (BPMN), although other modeling tools would work equally well. Weillustrate the benefit of our approach in the case of the Internet Payment Platform, a pilot project of the United StatesDepartment of the Treasury.