An Improvement of Shipping Schedule Services: Focusing on Service Provider A in Korea

摘要

In the shipping industry, there are commercial information providers who collect and advertise shipping schedules by global region between merchant shippers to attract cargo and forwarders to find tonnage. The service providers perform most jobs for data (shipping schedules) gathering and processing by hand. In addition, they are also challenged to extend the range of schedule collection and provision to both on- and off-line sites in terms of service quality and diversity. For these issues, we carried out a project to improve the existing business process of the service provider A (fictitious name) in Korea. Our research case introduces a significant commercial information service specialized in the shipping and logistics industries which is ordinary in the field but new in the realm of research. Also compared to the previous process, we found that our applications developed by the existing S/W technology improved the work efficiency by 25% and diversified revenue models with stability.